Broadband Service Technician

Program Overview


The Broadband Service Technician assists with onsite installations, troubleshooting, repairs and maintenance of telecommunications products and equipment that broadband providers sell and lease. The technician will have direct, face-to-face contact with customers and is expected to be proactive with the sale of services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, WiFi and/or high-speed networks. Technicians will exceed customer expectations by performing extraordinary customer service by identifying customer needs and providing them with communication solutions. Products and services include, but are not limited to, Local Services, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voicemail, Audio and/or Video Conferencing and non-regulated CPE. 

Mandatory Duties

  • Install customer services (600 hours)
  • Repair services and network (600 hours)
  • Maintain network (200 hours)
  • Perform sales and customer service (200 hours)
  • Perform administration (200 hours)
  • Optional work processes (200 hours)

On-the-Job Learning

On-the-job learning is 90% of apprenticeships. Apprentices are full-time, paid employees trained by the employer's skilled workers. 

Progressive Wages

Progressive wages are earned by apprentices as their skills grow. Wages are set by the employer. Apprentices are paid to attend related instruction.

Related Instruction

Learn the theory behind daily job duties. Instruction is offered mostly through the Wisconsin Technical College System.

General Information and Application Processes

  • Application process
    • Obtain application from the Bureau of Apprenticeship Standards.
    • To become an apprentice in the state of Wisconsin, one must first be indentured by the State Bureau of Apprenticeship Standards (BAS).
    • Complete and return your application with a copy of a high school transcript or GED.
    • Contact an employer on your own. Each company has its own requirements for entry into the apprenticeship program.
    • Once you have a sponsor, contact the Bureau of Apprenticeship Standards who will create an apprenticeship contract between you and your employer.
    • To learn more about the application process, email Long Vang
    • Apprentice Application
    • Employer Application
  • Qualifications:
    • Be at least 17 years of age
    • Have a valid driver's license
    • Be a high school graduate or equivalent
    • Have a valid, government-issued photo I.D.
    • Be physically able to perform the work with reasonable accommodations
  • Terms of Apprenticeship:
    • 12-month training program
    • 2,000 hours on-the-job training
    • 144 hours of paid related classroom instruction

For More Information:

Contact Northwood Tech for information about the skilled occupations and industries in Northwest Wisconsin and advice about the requirements and application procedures. Northwood Tech works closely with regional apprenticeship offices (located in Chippewa Falls, Wausau, Milwaukee, Appleton and Madison), business and industry, and local labor union offices.

Obtain application from links to forms by contacting: 

Bureau of Apprenticeship Standards

When you have found an employer/sponsor, contact the Bureau of Apprenticeship Standards -




Eric Lockwood
Director, Apprenticeship and Academies
Northwood Technical College
715.246.6561, ext. 4297

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