Broadband student working with server cables

Broadband Academy

Broadband Customer Service CE Certificate

Broadband Installer CE Certificate


Advance your career

The Broadband Academy is offered fully online at a time and place most convenient for you and your employees. Whether entry-level or senior personnel, this two-level training program will provide professional development and cross training for employees with the most up-to-date technical content.

  • Instructor led training with flexible, online courses to eliminate travel time and reduce expenses
  • Improves retention of valuable employees

The Academy is developed into two levels. Students of the Academy can opt to complete levels 1 or 2  allowing them to build and advance their career. The Broadband Academy’s “a la carte” option also adds to the program’s flexibility.

See the helpful links for additional information about all continuing education courses. 

View & Register for Classes

Broadband Academy Levels and Courses

Course Schedule and Estimated Fees

Please contact a campus near you to register: 

  • Ashland: 715.682.4591
  • New Richmond: 715.246.6561
  • Rice Lake: 715.234.7082
  • Superior: 715.394.6677 

Payment is required upon registration. If your employer is paying, please contact your local Northwood Tech Campus to pay. 

If the employer desires to receive progress reports from Northwood Tech regarding their employee, the employee must sign this portion of the registration page.

screenshot of  signature portion of the registration form

Broadband Academy Registration Form

Please submit completed forms to 

View Contact Information Here

Helpful Links

Wisconsin State Telecommunications (WSTA)
Learn about industry news, careers, scholarships, government affairs and more.

WSTA logo

Broadband Customer Service Specialist (Broadband Services Level 1)

8 weeks

Broadband Telco Service 101 1 Continuing Education credit
Broadband Television Service 101 1 Continuing Education credit
Broadband Fiber Service 101 1 Continuing Education credit
Broadband Internet Services 101 1 Continuing Education credit
Total credits: 4 Continuing Education credits
Download Level 1 Course Descriptions  

Broadband Installer (Broadband Services Level 2)

16 weeks

Broadband Fiber Service 201 *Prereq: Fiber Service 101 or employment by Telco 3 Continuing Education credits
Broadband Cable Installation 201 *Prereq: Telco Service 101 or employment by Telco. 3 Continuing Education credits
IT Essentials and Security 2 Continuing Education credits
Total credits: 11 Continuing Education credits
Download Level 2 Course Descriptions  

IT Courses

Cisco CCNA 1 Introduction to Networks 3 Continuing Education credits
Cisco CCNA 2 Routing and Switching Essentials 3 Continuing Education credits
Cisco CCNA 3 Enterprise Networking, Security and Automation 3 Continuing Education credits
Information Security 3 Continuing Education credits
Wireless Networking & Security 3 Continuing Education credits
TOTAL credits:  17 Continuing Education credits
Download Level 3 Course Descriptions  

Broadband Academy FAQs

  • Q: Are there options for financial aid and scholarships? 
    • A: WSTA (Wisconsin State Telecommunications Association) and other local telecoms offer scholarships and grants. You must apply and meet the requirements for these scholarships. 
  • Q: Are there any textbooks for the Cisco classes and IT Essentials and Security? 
    • A: No. You will be working entirely online and perform virtual lab exercises. 
  • Q: What is the extra charge for Network 201? 
    • A: You will be required to purchase TestOut Netpro software for $136.
  • Q: Can I take the classes at my own pace? 
    • A: Classes are open 24 hours a day/7 days a week. You can work on the classes at the times that best fit your schedule. However, you are required to submit assignments on or before the due date. 
  • Q: What is the focus of the level 1 and 2 classes? 
    • A: The focuses are as follows:
      • Level 1: The focus is for customer service representatives to gain the knowledge to speak with customers and technicians to the technical side of broadband telecommunications. These courses can help customer service representatives act as a helpdesk for the customer.
      • Level 2: The focus is to help train workers as telecommunications installers and technicians.

Take the Next Step

Are you ready to experience success? Northwood Tech staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.