Customer Service Specialist

A sales person leading a conference

Customer Service Specialist

Technical Certificate

14 Credits | Less than 1 year

Ashland*, New Richmond*, Rice Lake*, Superior*, Online

Outreach Centers: Balsam Lake*, Hayward*, Ladysmith*

*Combination of Online, Your Choice , and On Site instruction. Select courses are available at the Northwood Tech Outreach Centers. Please contact your local campus for specifics.

This program will be modified for the 2023-2024 academic year. Please contact an Admissions Advisor if interested or have questions.

With the Customer Service Specialist certificate, your career opportunities will be strengthened with the ability to effectively and professionally communicate and provide both internal and external customer service to a global and diverse business community.

Program Overview

Customer service specialists are in high demand in every organization. The ability to communicate clearly, listen effectively and provide exceptional customer service are essential skills for these positions. The Customer Service Specialist Certificate prepares you to serve a diverse customer base in business.

Program Outcomes

The Customer Service Specialist certificate will prepare you to:

  • Communicate clearly in a professional manner
  • Provide ethical service to a diverse customer base
  • Demonstrate effective listening skills
  • Use appropriate technology (software and equipment) for customer service tasks
  • Align products and services to customer needs
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Take your classes in a variety of options including online, Your Choice or in a traditional classroom. Start the courses in August or January, summer or mid-semester—you decide.

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Use your essential skills to provide great customer service.

A front desk receptionist assisting a customer with paperwork

Flexible scheduling and start dates.

Front desk receptionists assisting a customer

Learn by doing.  


Academics

The Customer Service Specialist certificate is conveniently available at any Northwood Tech location. This certificate is your first step toward the Customer Service Manager technical diploma and Business Management associate degree.

Experienced Instructors

Northwood Tech is large enough to serve you but small enough to know you. The experienced faculty are knowledgeable, approachable and eager to help. The sizes of your classes will allow for the attention you deserve.

Cutting Edge, Relevant Curriculum

Continuous networking with business professionals, employers and recent graduates keep your courses up-to-date and applicable to your future career.    

Employability Essentials 

You will be ready to meet employer expectations in the areas of communication, technology and professionalism.


Curriculum

The program curriculum addresses professional poise, conflict resolution, non-verbal communication, listening skills, and respectful engagement in a multi-cultural, global business setting.

Explore the Curriculum

Featured Customer Service Specialist Courses

10104191
|
UGRD
| 3 CR
This course equips learners to selectively hire, train, manage, and measure customer service providers as well as strategies to recover from difficult service situations. Topics include telephone/online etiquette, active listening and problem solving. Best practices in handling complaints, controlling stress and managing customer expectations will be explored. An examination of internal systems and policies that impact service to include customer relationship management software will be explored. This course is designed to help managers and supervisors of customer service representatives to increase customer satisfaction, loyalty and profitability.
10196138
|
UGRD
| 1 CR
In Conflict Resolution and Confrontation Skills the learner applies the skills and tools necessary to deal with conflict and confrontation in the workplace. The learner will identify the major causes of conflict, develop a working plan of action to confront difficult situations, and establish guidelines for gaining resolution to difficult situations. The learner will build greater personal skill and confidence in their ability to deal with conflict in their personal and professional life.
10104104
|
UGRD
| 3 CR
This introductory course is designed to acquaint the student with the principles of selling and applications to the marketing of goods and services. Special emphasis is given to developing the selling process. Included are customer relations, sales psychology, steps to successful presentation, closing techniques, and sales motivation.

Admissions and Tuition

Northwood Tech has an easy admission process. Get started by completing the Online application form. 

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Tuition and Fees

Northwood Tech breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Learn More About Paying for College

 

Estimated Total Program Costs 2022-23*

Customer Service Specialist

14 Credits | Less than 1 year

$2,336


*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 


After the Northwood Tech Customer Service Program

Upon completion of the program, you will earn a Customer Service certificate. Continue your education at Northwood Tech in the Customer Service Manager technical diploma and Business Management associate degree.

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Transfer Options

Transfer your Northwood Tech credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond. 

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Career Outlooks

Northwood Tech's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

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Attend an event or schedule a campus tour/program shadow.

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Finding the class you want to take has never been easier. 

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Contact

Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Nicole Messicci

Admissions Advisor

715.788.7144

Contact

Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor

715.685.3039

Contact

New Richmond Admissions Contact

Jodi Saliny

Admissions Advisor

715.752.8119

Contact

Superior Admissions Contact

Admissions Advisor

715.319.7337

Contact

Take the Next Step

Are you ready to experience success? Northwood Tech staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.