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Customer Service

Technical Certificate

15 Credits | Less than 1 year

Ashland*, New Richmond*, Rice Lake*,Superior*, Online

Outreach Centers: Balsam Lake*, Hayward*, Ladysmith*

*Combination of Online, Your Choice and On Site instruction. Select courses are available at the Northwood Tech Outreach Centers. Please contact your local campus for specifics.

With the Customer Service certificate, your career opportunities will be strengthened with the ability to effectively and professionally communicate and provide both internal and external customer service to a global and diverse business community.

Program Overview

The Customer Service certificate prepares you to serve a diverse customer base in business. Choose from either a service or a marketing/sales focus.

Program Outcomes

The Customer Service certificate will prepare you to:

  • Professionally communicate non-verbally and in writing
  • Provide ethical service to a diverse customer base
  • Exhibit superior listening skills
  • Operate appropriate technology
  • Select appropriate technology (software and equipment) for tasks
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Take your classes in a variety of options including online, Your Choice or in a traditional classroom. Start the courses in August or January, summer or mid-semester—you decide.

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Live your life.

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Flexible scheduling and start dates.

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Learn by doing.  


After completing the Customer Service certificate, you will obtain the skills to professionally communicate non-verbally and in writing, provide ethical service to a diverse customer base, exhibit superior listening skills and select and apply appropriate technology.

Experienced Instructors

Northwood Tech is large enough to serve you but small enough to know you. The experienced faculty are knowledgeable, approachable and eager to help. The sizes of your classes will allow for the attention you deserve.

Cutting Edge, Relevant Curriculum

Continuous networking with business professionals, employers and recent graduates keeps your courses up to date and applicable to your future career.    

Employability Essentials 

You will be ready to meet employer expectations in the areas of communication, technology and professionalism.


The program curriculum addresses professional poise, conflict resolution, non-verbal communication, listening skills, and respectful engagement in a multi-cultural, global business setting.

Explore the Curriculum

Featured Customer Service Courses

| 1 CR
In Conflict Resolution and Confrontation Skills the learner applies the skills and tools necessary to deal with conflict and confrontation in the workplace. The learner will identify the major causes of conflict, develop a working plan of action to confront difficult situations, and establish guidelines for gaining resolution to difficult situations. The learner will build greater personal skill and confidence in their ability to deal with conflict in their personal and professional life.
| 3 CR
Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication. This course focuses on writing-intensive practices and meets expectations of High Impact Practice courses. NOTE: This course is recognized for general education transfer as part of the University of Wisconsin (UW) System/Wisconsin Technical College System (WTCS) Universal Credit Transfer Agreement (UCTA).
| 1 CR
This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.

Admissions and Tuition

Northwood Tech has a simple admission process.. Get started by completing the Online application form. 

Apply Today!

Tuition and Fees

Northwood Tech breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Learn More About Paying for College


Estimated Total Program Costs 2022-23*

Customer Service

15 Credits | Less than 1 year


*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the Northwood Tech Customer Service Program

Upon completion of the program, you will obtain a Customer Service certificate. 

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Transfer Options

Transfer your Northwood Tech credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond. 

View Transfer Options

Career Outlooks

Northwood Tech's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

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Ready to join Northwood Tech's successful graduates? Easily apply today.


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Attend an event or schedule a campus tour/program shadow.

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Finding the class you want to take has never been easier. 

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Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Tia Dietz

Admissions Advisor



Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor



New Richmond Admissions Contact

Jodi Saliny

Admissions Advisor



Superior Admissions Contact

Rachel Lee

Admissions Advisor



Take the Next Step

Are you ready to experience success? Northwood Tech staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.