Medical Assistants: “Professionally Speaking…” Resource Page

Medical Assistants: "Professionally Speaking" | CMA CEU Virtual Workshop

Program Notes:

  • Every attendee must log-in individually to gain access to the workshop so virtual attendance is documented
  • The live, 4-hour session is required for CEU attainment; recorded video or partial participation will not be allowed
  • The Zoom link will be sent to your email address 2-3 days prior to the workshop.
    * Please check  junk or spam folder if you don't find information in your main inbox. With our recent name change from WITC to Northwood Technical College and subsequent email domain change, emails from Northwood Tech employees will come from an @NorthwoodTech.edu domain.
     


Presenters: Kelly Sylte | Christy Kobernick | T Leeper

Day/Time: Saturday, April 9 | 8:00a - 12:00p

Mode: Web Conferencing via Zoom

Catalog Number: 47-509-409

Class Number: 25002

Additional information: This program is approved by the American Association of Medical Assistants (AAMA).

Approval Number: 140179               

CEUs: 4 General

Brochure


This program is designed to enhance the learning of CMAs working in area health facilities providing new information on current trends in healthcare. 

This program is sponsored by: Northwood Technical College
 

  • Agenda

    • 8:00 - 8:10 a.m.
      Welcome and announcements; technology overview and log-in name

      8:10 - 9:00 a.m.
      The Basics of Professional Telephone Communication

      9:00 - 9:10 a.m.
      Break

      9:10 - 11:00 a.m.
      Crucial Conversations

      11:00 - 11:10 a.m.
      Break

      11:10 a.m. - 12:00 p.m.
      Caring for Trans and Gender Diverse Patients

      12:00 p.m.
      Wrap up and evaluations

 

 

Session One


Title: The Basics of Professional Telephone Communication
Presenter: Kelly Sylte, Ph.D.,  Online Adjunct Professor, Northwood Technical College
Objectives:

  • Identify characteristics of professionalism when speaking with a client on the phone
  • Recognize the components needed for a complete professional message
  • Review effective communication strategies in difficult situations, i.e.: angry or rude client, confused client

Resources:

The Basics of Professional Telephone Communication (pdf)

 

Session Two


Title: Crucial Conversations
Presenter: Christy Kobernick, Director of Training and Development, Northwood Technical College
Objectives:

  • Differentiate between facts and stories
  • Construct the opening statement for a crucial conversation

Resources:

No resources available at this time.

 

Session Three


Title: Caring for Trans and Gender Diverse Patients
Presenter: T Leeper, Coordinator for Gender and Sexuality Programs, University of Wisconsin-Superior
Objectives:

  • Know and share terminology related to gender expression and diversity
  • Understand what might be more hurtful than helpful when providing care
  • Recognize various ways of supporting and caring for gender diverse patients

Resources:

Caring for Trans and Gender Diverse Patients (pdf)

 

Administrative Professionals Day: Virtual AI & Wellness Summit

Presenters: Kyle Elden-Heyesen & Emily Laird
Date: April 23, 2025


Calling all administrative professionals! Join this Microsoft Teams webinar to celebrate Administrative Professionals Day! This event is free and open to all!

Agenda:

11:45 a.m. – 12 p.m.    
 
Find Your Peace and Yoga
Kyle Elden-Heyesen, YACEP and Founder, Svalja Whole-Being

12 p.m. – 1 p.m.
           
Generative AI 101
Emily Laird, AI Integration Technologist, University of Wisconsin-Stout
 
Generative AI is everywhere, but what is it, where did it come from, and what can you actually do with it? This session will break down Generative AI like ChatGPT, explore how they generate text, and show you how to get better results with smarter prompts. We’ll also cover the risks—like bias and misinformation—so you can use Generative AI effectively without falling for its tricks for today’s Administrative Professionals.
 

Flyer
 

Sponsored by the Administrative Coordinator program to recognize Administrative Professionals Day 2025.


                                            

Speaker Bios:

 

Kyle Leia Heyesen headshot  Svalja Whole-Being logo

Kyle Leia Heyesen
Join Kyle Leia Heyesen, MSW, E-RYT 500, YACEP and founder of Svälja Whole-Being and Planning Unit Supervisor at St. Louis County PHHS for this opportunity. Kyle Leia has been teaching yoga since 2002 and has created a 40 hour Trauma-Conscious Certification she has been providing for the since 2018.

 

Emily Laird headshot

Emily Laird 
Emily Laird is the AI Integration Technologist at the University of Wisconsin-Stout, where she works to advance AI literacy and integrate emerging technologies into the curriculum. Emily is also an industry consultant offering insights to enhance AI literacy and explore practical applications of AI and Generative AI in various sectors. Additionally, she hosts the podcast "Generative AI 101," sharing accessible insights into AI tools and their potential.

Free Registration

Register

 

NOTE: Northwood Technical College employees, please use Maestro to register.
The meeting link and details will follow via email before the event.

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