Customer Service Manager

A customer service representative talking to a customer on a headset in a call center environment

Customer Service Manager

Technical Diploma

30 Credits | 1 Year

Financial Aid Eligible

Ashland*, New Richmond* Rice Lake*, Superior*

Outreach Centers: Balsam Lake*, Hayward*, Ladysmith*

*Combination of Online, Your Choice and On Site instruction. Select courses are available at the Northwood Tech Outreach Centers. Please contact your local campus for specifics

Career Cluster: Business Management

Digital Badge OpportunityDigital Badge Icon

Customer service managers are essential in both online and physical location businesses. The ability to react to customer needs with mutually beneficial solutions is valued by employers.  No two days are the same for customer service managers, making for an exciting career.

Program Overview

The first year of the Business Management associate's degree, the Customer Service Manager technical diploma will prepare you to implement the activities of production, pricing, distribution, and promotion of products. You’ll apply marketing, customer service, project management, and finance skills in solving business problems. In addition, communication and computer skills will enhance your ability to launch your career.

Program Outcomes

Customer Service Manager graduates will be able to:

  • Implement the activities of production, pricing, distribution, or promotion of products.
  • Assist employees and customers in handling difficult or complex problems.
  • Coordinate work schedules, tasks, and production sequences to reach production goals.
A sales person looking over a document with customers

Capitalize on past experience and maximize your professional service potential with Northwood Tech’s Customer Service Manager credential.

A group of business people having a discussion

Take your classes in a variety of options to fit your lifestyle.

A sales associate

Build relationships with fellow classmates that will last a lifetime.

A business person talking with a coworker

Improve interpersonal communication. 


Classes are offered at the Ashland, New Richmond, Rice Lake and Superior campuses. Select courses are available at the Outreach Centers in Balsam Lake, Hayward and Ladysmith. You can take classes in various instruction types including Online, Your Choice or On Site.

Experienced Instructors

Northwood Tech is large enough to serve you but small enough to know you. Northwood Tech's experienced instructors are knowledgeable, approachable and eager to help you. 

Cutting-Edge Curriculum

Northwood Tech's continuous networking with business professionals, employers and recent graduates will ensure your courses are up-to-date and applicable for your future career. 

Career Pathways

As a Customer Service Manager student at Northwood Tech, you can continue your education to build upon your credentials by working to obtain the Business Management associate degree. 

Required Courses

Program-specific courses covered include Customer Service Management, Marketing Principles, Principles of Finance and Project Management. Software courses include Excel, Word, Outlook, PowerPoint and Access.

Explore the Required Courses

Featured Customer Service Manager courses

| 3 CR
This course focuses on the marketing process as it relates to the operation of a business enterprise. The intent is to provide students with an understanding of how the marketing function fits within the overall structure of the organization. Special attention is given to the role and significance of evaluating customer needs, pricing, distribution, and promotion of products and services.
| 3 CR
In Project Management, the learner applies the skills and tools necessary to design, implement, and evaluate formal projects. Each learner will demonstrate the application of the role of project management, developing a project proposal, use of relevant software, working with project teams, sequencing tasks, charting progress, dealing with variations, budgets and resources, implementation, and assessment.

Customer Service Manager is Part of a Career Pathway

As a Customer Service Manager student at Northwood Tech, you can earn credentials each step of the way! 

Take this first and get a credential. 

Technical Diploma
30 Credits / 1 Year Full Time; Part Time Options Available
Potential Careers
Account Coordinator, Customer Service Specialist, Help Desk Specialist, Account Representative
Arrow pointing down

Continue your education to earn an associate degree.

Associate Degree
60 Credits / 2 Years Full Time; Part Time Options Available
Potential Careers
Store Manager, Customer Service, Assistant Manager, Management Trainee, Department Manager, Branch Manager, Operations Assistant, Coordinator, Owner/Entrepreneur, Sales, Agent, Client Services
Arrow pointing down

Continue your education to earn your bachelor's degree. 

Admissions and Tuition

Northwood Tech has an easy admission process that can be completed in one visit. Please see the details under the "Requirements and Application" section to get started.

Requirements and Application

Tuition and Fees

Northwood Tech breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Financial Aid

Financial aid is available to help you pay for your education. It can come in the form of grants, loans, federal work-study, military and veterans benefits, division of vocational rehabilitation benefits, and scholarships. 

Learn More About Paying for College

Cost of Attendance

The Cost of Attendance (COA) is an estimate of the costs that you may incur while attending Northwood Technical College.

Learn More About Cost of Attendance

Estimated Total Program Tuition 2024-25*

Customer Service Manager

30 Credits | 1 Year


*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the Northwood Tech Customer Service Manager Program

Upon completion of the program, you will earn a technical diploma in Customer Service Manager. Continue your education at Northwood Tech in the Business Management associate degree.

Student studying at a computer

Transfer Center

Transfer your Northwood Tech credits to a four-year college to earn your bachelor's degree and beyond. 

View Transfer Center


Career Outlooks

Northwood Tech's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

Student studying at a laptop


Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Nicole Messicci

Admissions Advisor



Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor



New Richmond Admissions Contact

Sherry Rehnelt

Admissions Advisor



Superior Admissions Contact

Anna Kalin

Admissions Advisor



students walking on a trail by campus

Get the Northwood Tech experience

Attend an event or schedule a campus tour/program shadow.

Visit Campus

Find a program icon

Finding the class you want to take has never been easier. 

Find a Class

Take the Next Step

Are you ready to experience success? Northwood Tech staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.