Healthcare Receptionist Required Courses

This course introduces the basics of Microsoft Outlook. Participants will use e-mail, calendar, files, and other features to effectively manage business and personal information.

This is the first course in a sequence that develops foundational skills in the use of Microsoft Office Word features to efficiently and effectively produce business documents. Students will apply Microsoft Word skills to solve practical problems in a project-based format. Explore best practices in document layout, collaboration, tables, reports, desktop publishing basics, themes, sort, styles, and references. Recommended computer foundations: Windows competency, including solid file management skills; ability to key 30 WPM. This course will use Microsoft Office 2019 or Office 365.

Advanced Document Applications

10103184

UGRD

| 2 CR

This is the second course in a sequence that develops advanced skills in the use of Microsoft Office Word features to efficiently and effectively produce business documents. Students will apply Microsoft Word skills to solve practical problems in a project-based format. Explore best practices in document layout, collaboration, tables, mail merge, desktop publishing, themes, templates, forms, sort, styles, references, captions, and macros. Recommended computer foundations: Windows competency, including solid file management skills; ability to key 30 WPM. This course will use Microsoft Office 2019 or Office 365. COREQUISITE: 10103146 MS Word A

Medical Office Procedures and Customer Service

10160143

UGRD

| 2 CR

This course develops professional skills and attitudes needed in a medical business environment. Skills developed include an ability to communicate effectively with patients and other medical office staff, manage time effectively, schedule patients, greet patients, use the telephone properly, process mail, apply ergonomics and office safety, and use medical computer software efficiently.

Document Management & Editing

10106146

UGRD

| 3 CR

This course will focus on document formatting requirements for a variety of business documents and correspondence. Students will learn file management, document sharing, and collaborative document editing. Emphasis will be placed on proofreading, proper grammar, mechanics, keying speeds and accuracy. This project-based course uses individual and group activities.

Medical Terminology

10501101

UGRD

| 3 CR

Focuses on the component parts of medical terms: prefixes, suffixes and word roots. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology.

General Education Courses

Oral/Interpersonal Communication

10801196

UGRD

| 3 CR

Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication. This course focuses on writing-intensive practices and meets expectations of High Impact Practice courses. NOTE: This course is recognized for general education transfer as part of the University of Wisconsin (UW) System/Wisconsin Technical College System (WTCS) Universal Credit Transfer Agreement (UCTA).