Broadband Service Technician Apprentice
4 Credits | 12 Months
Career Cluster: Architecture and Construction
What is an Apprenticeship?
A Registered Apprenticeship is a state-certified training program that combines paid related instruction and on the job training. Apprentices are trained under a written training agreement called an indenture. While indentured, the employer agrees to teach the student the skills of the trade and the apprentice agrees to learn the skills involved.
Broadband Service Technician Apprentice Overview
The Broadband Service Technician assists with onsite installations, troubleshooting, repairs and maintenance of telecommunication products and equipment that broadband providers sell and lease. The technician will have direct, face-to-face contact with customers and is expected to be proactive with the sale of services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, WiFi and/or high-speed networks. Technicians will exceed customer expectations by performing extraordinary customer service by identifying customer needs and providing them with communication solutions. Products and services include, but are not limited to, Local Services, Central Office Services, Structure Cabling, MAC (Moves, Adds and Changes), Voicemail, Audio and/or Video Conferencing and non-regulated CPE.
Broadband Service Technician Apprentice graduates will be able to:
- Install Customer Services
- Repair Services and Network
- Install Network Elements
- Maintain Network
- Perform Sales and Customer Service
- Perform Administration
- Adhere to Safety Practices
On-the-job learning is 90% of apprenticeships. Apprentices are full-time, paid employees trained by the employer's skilled workers.
Learn the theory behind daily job duties.
Progressive wages are earned by apprentices as their skills grow. Wages are set by the employer. Apprentices are paid to attend related instruction.
The Broadband Service Technician Apprenticeship courses are offered fully online.
Students are able to work at their own pace and the instructor will connect with students as needed throughout the term
This 12-month training program includes 2,000 hours of on-the-job training and 144 hours of paid related instruction.
Transition to Trainer
The Transition to Trainer course is required for completion. Students will take this course the last semester of the apprenticeship
Admissions and Tuition
To become an apprentice in the state of Wisconsin, one must first be indentured by the State Bureau of Apprenticeship Standards (BAS). To become indentured you must:
- Contact an employer on your own. Employment is a requirement of entering an apprenticeship.
- Once you have an employer / sponsor, contact the Bureau of Apprenticeship Standards to initiate the application process between you and your employer
See Requirements and Application for more details
Estimated Total Program Costs 2023-24*
Broadband Service Technician
4 Credits | 12 Months
*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented.
After the Northwood Tech Broadband Service Technician Apprentice Program
Upon completion of the apprenticeship, you will receive a Completion Credential from the Department of Workforce Development Bureau of Apprenticeship Standards.